I don’t normally keep this up to date… well, I haven’t for a year, but I was so incensed by my recent discovery that I had to voice my distaste. It seems that CJ.com, for whom I am signed up as a publisher affiliate, have decided to remove my account willy-nilly; without warning, without opportunity or right to appeal – nothing. CJ had deleted or deactivated my account.
And how did I find this out? Because I went to go and log in to my account. I couldn’t. Thinking it was just because I’d forgotten my password, I requested a reminder. No dice. It appears that my registered email address did not belong to an active account. “Strange,” thought I. “I could have sworn this was the right email address. Oh well, let’s go and check.”
I checked. It was right. Confused, I decided to try the other link on there that is supposed to help people with login problems contact CJ’s customer *ahem* service. I received the following email:
Subject: Assistance Request Denied
Your request for assistance cannot be accepted because your email
address is not registered with an existing account.
Was I mad?! Yes, I was. CustHelp.com? Expletives.
A little internet research leads me to the conclusion that my account was closed due to inactivity. Yes, I hadn’t logged in for a while because I was unlikely to be clocking up large figures of sales… and quite possibly no sales at all. But I DID have funds in there – I HAD made some sales at one point. Those profits are gone now – and though $20 might not mean anything to some people, it means a hell of a lot to me. It’s a starting point. It’s somewhere from which I can grow.
I don’t like this no-right-to-reply deletion of online accounts. I’ve heard horror stories before, particularly from webmasters (boy does that phrase sound corny) who rack up money only for it to disappear before their eyes. I’m leery of going back to Commission Junction now, a company which I have previously recommended to others for the excellence of their affiliate programs. I guess I probably will still recommend them – but with a very significant caveat.
- Don’t dare stop making sales or they’ll delete your account!
(PS. For anyone who’s interested, the few “sales” I made were from GoDaddy’s affiliate scheme that I had set up on my domain name manager website – in case you’re looking to manage your domain name lists.)